There are so many services you can offer that the list can be quite daunting. Here is a brainstorm of many of the services you could offer. As you select your first services, keep in mind your target market and how you intend to differentiate from your competition. It can be through promoting particular services, offering more variety, or simply through pricing.

You’ll note that some require more skills and knowledge than others. Also, a list like this will likely scare away a potential client rather than reel them in. I recommend that once you narrow down your services, sell the more unique ones and describe the rest in broad strokes. If you simply do everything, how will someone know what you’re really good at? Be sure that you say something along the lines of “our services include, but are not limited to” when you list your most popular services.

The fact is that you could make a whole business out of just one of these sections, so take time to think about what you are really good at and what you’ll be remembered well for and limit your offering to those particular services. Remember, you can always add more services later.

With that, here’s the list!

 

Errand Services

  • Chauffeur services
  • Dry cleaning/ alterations
  • Copies and faxes
  • Laundry
  • Car detail/service
  • Movie rentals
  • Merchandise purchases/exchanges/returns
  • Prescription drop-off/pick-up
  • Beverage/liquor shopping
  • Grocery shopping
  • Flower order/delivery/setup
  • Pick up gifts/decorations
  • Post office/mailing
  • Photo drop off/pick up
  • Gourmet meal delivery

 

Information Services

  • Notary
  • Scheduling appointments (e.g. doctors, spas, golf, household labor, etc.)
  • Research (e.g. replacement parts, contact information, tracking down items, etc.)
  • Referrals to vendors (e.g. caterers, pet care, home repair, interior design, fitness trainers, etc.)
  • Reminder service (e.g. anniversaries, birthdays, important appointments, etc.)
  • Entertainment (e.g. restaurants, theatre, sporting events, special events, tours, museums, etc.)
  • Track tastes and provide recommendations

 

Waiting Services

  • Deliveries
  • Oversee home repair workers
  • Arriving guests

 

Personal Shopping & Styling

  • Gift shopping/ wrapping
  • Image make-over
  • Wardrobe consultation
  • Wardrobe styling
  • Wardrobe organizing
  • Locate hard to find items
  • Gift-wrapping
  • Unique gift ideas

 

House Sitting

  • Check ups
  • Pick up mail/newspapers
  • Plant maintenance
  • Pet care

 

Home Management

  • Home organization projects
  • House cleaning
  • Cooking
  • Collecting home improvement estimates
  • Restocking
  • Managing mail
  • Real estate services (e.g. open/close homes for the season, style homes)
  • Act as liaison with home vendors if you do not provide the service (e.g. landscapers, plumbers, cleaners, electricians, professional organizers, etc.)

 

Special Occasion Planning and Coordination

  • Research/organize party themes
  • Gift ideas/shop for guest gifts/favors
  • Deliver food/beverages
  • Invitation ideas/ design/ordering
  • Envelope printing/ stuffing
  • RSVP list management
  • Plan/manage event
  • Design/print/order menus
  • Deliver/manage/cook food/beverages
  • Special events (e.g. private cooking class, wine tasting, piano recital, etc.)
  • Act as liaison with party vendors if you do not provide the service (e.g. caterers, florists, entertainers, photographers, etc.)

 

Business Services

  • Vendor coordination
  • Systems organization
  • Errand running
  • Travel planning
  • Life coaching
  • Phone answering services
  • Calendar management
  • General administration
  • Bookkeeping
  • copyediting/proof-reading
  • General research
  • Cleaning
  • Virtual assistance

 

Financial Services

  • Manage books
  • Pay bills
  • Set up or cancel auto-pays
  • Review award points earned

 

Unique Care

  • Elderly care
  • Child care
  • Nanny services
  • Transportation
  • Dog walking
  • Pet training
  • Pet sitting

 

Travel Arrangements

  • Airline ticket arrangements
  • Rental car arrangements
  • Hotel/resort arrangements
  • Destination information
  • Travel reward point management

 

Moving Services

  • Hire/manage moving company
  • Set up utility accounts
  • Change mailing address
  • On-site move coordination
  • Unpack and organize
  • Referral to vendors (e.g. movers, organizers, house cleaners, etc.)

 

Vacation Services

  • Information on local resources
  • Reservations/tickets/local attractions
  • Stock vacation rental prior to arrival
  • Local resource for emergency requests
  • Local errand running

 

Holiday Services

  • Gift shopping/ wrapping
  • Ship/deliver gifts
  • Holiday decorating/ take-down
  • Event planning/ coordination
  • Design/print/order greeting cards
  • Label/stuff/mail greeting cards

 

Tech Support

  • Design/update e-newsletter
  • Social media management
  • Database development/ management
  • Website design/update
  • Tutoring
  • Device setup/repair
  • Updates

There are so many more things that I didn’t include or didn’t delve into, but I think this gives you a good idea of what you could offer. Also, if you want advice on each of these services along with in-depth information on how to start, manage, and succeed as a personal concierge, you may want to consider The Personal Concierge Starter Kit.

 

25 Responses to Services to Start With

  1. Christi Fig says:

    Hey Cameron,

    Your site is extremely informative and very well written, thank you for sharing your experience and knowledge with those of us considering the concierge career path. That being said, I am interested in purchasing your package, but I also live in Portland and wonder if you would do any local consulting?

    Thanks,

    Christi

    • Cameron says:

      Thank you Christi. I am working diligently on finishing my package and ensuring that it will be as useful as possible. Sorry for the tease!

      As for consulting, I am in the middle of a few large projects (package included) and am not in a position to consider consulting until end of September. That said, I know I could give you great support since I know way too much about Portland and the local concierge industry! If you are still interested at the end of September, please email me at cameron@personalconciergeinfo.com then and we can discuss.

  2. samantha b says:

    Hi Cameron, I live in Milan and have been perusing this as a job/career for a while. Thank you so much for your blog it has been informational and inspirational and given very definite guidelines, I shall now embark on my personal concierge Milano adventure and keep you updated, so if you are ever in my neck of the woods…………. gratefully, Samantha

  3. Kimberlee Roberto says:

    Love your site! Thank you for the information you have provided.

  4. Rob says:

    Hi Cameron.
    I want to thank you for your information and advice. I’m just now considering getting into this business after many years in the mortgage industry and finishing a second degree. I live in Michigan and our economy was desimated and still limping along.
    Any ideas on what services are best offered while starting out? (High demand in general)
    Thank you again for putting together this site!!
    -Rob

    • Cameron says:

      Thank you Rob. While I could name a few services, it will really depend on the demand in your area and what particular skill sets you have. For starters, you can check out my “services to start with” for some ideas. Best of luck!

      • Karen says:

        Hi Cameron…Thanks for an amazing amount of information. Like Rob, I too am in Michigan and looking forward to putting your mastery to work. Sounds like you also offer concierge consulting as another part of your genius-can you provide deals. Brilliant!! Next move might be to brainstorm with Rob☺

        • Cameron says:

          Thanks Karen and best of luck to you! One of the great aspects of being a concierge is that there are more than enough clients to go around and, in many ways, your business will find success more readily if you do an excellent job and there is a lot of competition in your area. Nothing like having potential clients already prepared for the idea of hiring a concierge! I am no longer mentoring as I have too much on my plate, but am happy to post on topics you find missing on my site if I have experience with them.

  5. Hi Cameron, you are so right about there being enough clients for everyone. Keep up the great work!

  6. De' says:

    This is so helpful as I embrace a new path in life, Thanks so much for your helpful information. Very organized and detailed!

  7. Colette says:

    Amazing information,
    Colette, Nigeria

  8. Tom Clute says:

    Hi Cameron,
    Thank you so very much for sharing your knowledge, experience, advice and excellent information with us! Are you in Portland, Oregon? Are you offering any training/consulting/coaching or any other guidance related services at this time? I’d love to stay connected to you.

    Tom,
    Vancouver, WA

    • Cameron says:

      Glad to help Tom. I am in Portland, Oregon. I used to provide mentoring and consulting, but I’m not currently. It’s too time consuming to pursue my other personal and professional pursuits. Please feel free to keep in touch!

  9. Warren says:

    Hi Cameron,
    Your site is very informative and good just started the same company in india. All the best

  10. laura says:

    Hello Cameron,
    I own full service salon and spa in Chicago suburbs, I have been brainstorming on how to expend my bottom line without spending large amounts of money in the first place.
    I had come up with the idea of concierge salon services on site of large corporations in our immediate area. There is a lot of them in our area, I was thinking at first to approach the corporations with the offer for all of the employees at discounted price, but after reading your blog, I thought it may be a good idea to start with executives couple of times a week. We may be able to charge more, but defiantly have to deliver top quality services.
    What do you think about it and may you have any advice for me?

    • Cameron says:

      Hello Laura,

      Since you’re focusing on salon services, it’s a bit out of my area of expertise. In my experience, my clients have their favorite salons (maybe many for different services) and they’re quite loyal to those salons. And unless you’re bringing salon services to the office, it doesn’t really sound like you’re doing more than offering discounts to employees of particular businesses? Am I understanding you correctly? Sorry if I’m not, but I’m not really getting “concierge” from that offer…perhaps you could do salon packages where, if those employees get particular services at your salon, you will continue the “care package” by bringing items to them the rest of the week (at a cost of course). Like a relaxation package where you bring them a green tea and something zen Monday morning, massage them at your spa Tuesday morning, drop by Wednesday morning to give a quick neck massage at their desk, deliver recommendations for their particular muscle needs (yoga/etc.) on Thursday along with some healthy snack, and round it out with something on Friday afternoon that will help them relax on the weekend. That isn’t the best package idea, but it is more “concierge,” gives you a chance to keep up the relationship and connect with other potential clients at the business, and is a place to start :) Maybe you could offer something management can give to top employees…

      • laura says:

        Hello Cameron,
        Thank you very much for your reply, my idea IS TO BRING THE SERVICES to the office about once or twice a week for women styling / blow dry, men’s haircuts, possibly men’s shaving, mani, massages, small waxing.ext.,
        I had found out from talking to my executive clients that they never have time to do essentials like the ones I am describing, but always have to look groomed.
        What should be the charge for this services in your opinion? Should I charge for traveling time a set fee, or just adjust all the prices accordingly.
        In the past we had an experience of coming to a large, well known companies twice a week to do the services on site, but then it was for all the employees, and management was looking for a price cut. My thoughts are to offer our services to executives, give them an incredible service and charge top dollar.
        Can you offer any other help with my idea, I’ve been doing research on line and I don’t think there is a business like this out there.
        That is how I arrived to a concierge idea for beauty / grooming needs.
        Thank you in advance for your help.

        • Cameron says:

          Laura. I think it’s really up to you at this point. You know the area you’re in, the market you’re targeting, and have more experience with how much they pay/tip for your services than I can even guess. Best of luck!

  11. April says:

    What a great concept ! I have just left a job that I have put in 20 years of blood, sweat and tears.. I just turned 51 and with my life experience I have the ability to offer a multitude of services to others. I am so glad I found your website! What an inspiration for my next 20 to 30 years.. :)

  12. Heather says:

    Cameron, Thanks for such terrific insight into the industry! I’m in Columbus Ohio and can’t wait to implement many of the ideas I found while browsing your site into my marketing plan.

    After reading the information posted here I wonder if I need to simplify my Website. What would you recommend?

    Thanks Again!
    Heather

    • Cameron says:

      Hi Heather. I’m so glad my site has helped you and hope you’ll let me know how your business does as you move forward! I just finally put a set answer to your question in my FAQs as it is such a common request. Sorry, but I don’t look at websites.

  13. Bert says:

    Hi Cameron, thank you for the advice. I started my concierge business 7 months out of my basement and I bring home $900.00 weekly after taxes. All your help has allowed me to make more of a stable life for my daughter!

    • Cameron says:

      Thank you so much for sharing. You made my day! Glad to have helped in any way, but you definitely did this all on your own!

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