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The Personal Concierge Kit

This kit is designed to save you time, money, and
increase your odds of success
at starting your own
personal concierge company.

Not Sure How to Begin?

The Personal Concierge Starter Kit will give
you
all the information and tools you need
to start and succeed.

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Interview: Maya of Prime Lifestyle

By Cameron On May 6, 2013 · 1 Comment · In Step 4 - Thrive

It’s not every day that I am thanked by a personal concierge who followed some of my advice when starting out and now, just a little over a year later, has been voted one of the Top 10 Concierge Companies in the world by a glossy luxury magazine (it’s legit, I checked!). [...]

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lego tree

Request for Stories from Existing Personal Concierges!

By Cameron On May 2, 2013 · 2 Comments · In Tricks of the Trade

I’d love to support my readers by promoting some of you on the site in a way that helps your business and is informative to people looking to start a personal concierge business.

How I can help you:

By putting a post about your business on my site, it will improve your SEO rankings because [...]

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74thumn

How to Say NO to a Client or Project

On April 18, 2013 By Cameron

I’ve received a lot of good questions lately and have been a little caught up responding to them so my apologies to those following this blog and waiting for a post! Here is a question I felt deserved a full post:

“One of my biggest concerns is ending up with clients I don’t want to [...]

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Spring

Now is the Perfect Time to Start!

On March 26, 2013 By Cameron

In much of the US, this is the first week of spring break. It’s a time when many, whether you have kids, start thinking about summer. In the next couple months, potential clients will get the spring cleaning bug, come up with projects they want to do over the summer, and make vacation plans. It’s [...]

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Gift

The Little Things: Client Gifts

On March 4, 2013 By Cameron

Once you build up a good client base, you’ll probably have a few clients that mean a little more to you. Whether you’ve developed a personal friendship with them or a very strong, regular working relationship, these clients are special. For these clients in particular, the occasional thoughtful gift will go a long way. Here [...]

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Inspiration

Quotes to Motivate and Inspire

On February 20, 2013 By Cameron

I don’t know about you, but there have been a few quotes that have spurred me to make great leaps in my life.  Back in my early 20s, I found one in particular that made a great difference for me:

Some wait for inspiration to take action, some take action and inspiration comes.  – Unknown

[...]
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Boundary

Create Your Own Boundaries

On February 12, 2013 By Cameron

Give someone an inch and they’ll take a mile. Familiar with that phrase? As a personal concierge, you will. No matter what your target market is, you are providing a luxury service and clients will ask for favors, discounts, and not always appreciate or even notice when you do go above and beyond. Being taken [...]

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Delicatessen

Q&A: Irrational Clients, Client Credit Cards, and Over-Preparing

On February 8, 2013 By Cameron

You ask and I answer. Here are some recent questions I’ve received that seemed worth sharing. Enjoy.

What If The Client Expects Too Much

“I came across your blog, and it’s rare that you find people who wouldn’t mind answering questions about the concierge business. I am looking into starting one in the near future. [...]

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Dandelions

New Year Kick-Start – Existing Client Relationships

On January 28, 2013 By Cameron

This is the third and final part of the New Year Kick-Start Series. If you’re just tuning in, be sure to check out New Year Kick-Start – Marketing Review and New Year Kick-Start – Service Offerings first. Today we’ll look at the relationships you have with existing clients.

The importance of a good client [...]

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Escalator

New Year Kick-Start – Service Offerings

On January 14, 2013 By Cameron

Let’s make this your best business year yet! Last week, I posted New Year Kick-Start – Marketing Review as building your network, reputation, and sales pitch are extremely important elements in building your business. Today we’re going to look at your service offerings to figure out what is and isn’t working and how to make [...]

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Marketing Kickstart

New Year Kick-Start – Marketing Review

On January 7, 2013 By Cameron

Want this to be the best business year yet? Taking the time in these slower winter months (for those of us in the Northern Hemisphere) to improve your marketing, service offerings, relationships with existing clients will help you reach that goal. Let us start with marketing!

The Harvard Business Review article, Marketing is [...]

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Check

Paying Up Front

On December 6, 2012 By Cameron

It’s a question that comes up all the time: when do you ask a client to reimburse you for purchases? While I talked a little about this in How and When to Invoice Successfully, that article was more focused on payments via credit card or check and discussed payment for services provided and reimbursed expenses.

[...]
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Legitimizing Your Brand 101

On November 16, 2012 By Cameron

Personal concierges just starting out often ask me how to be seen as a legitimate service provider. I’ve been asked about resumes, sales kits, and all sorts of things a personal concierge doesn’t need and probably shouldn’t use. While it often is challenging to win your first few clients, there are a few small [...]

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Interview: Abbie Allen of Lifestyle Elements

On November 2, 2012 By Cameron

On multiple occasions, I have recommended looking at existing personal concierge businesses for examples of excellent websites, logos, service offerings, social media reach, and other elements. One business in particular has impressed me for many years and is truly the whole package: Lifestyle Elements, founded by Abbie Allen in 2004.

Abbie was [...]

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OmniFocus

Getting Things Done

On October 25, 2012 By Cameron

I am a big fan of the Getting Things Done (GTD) method created by David Allen. It kept me sane and on top of things when I managed projects for over 60 clients, oversaw many households, kept up with business management and marketing, volunteered regularly, and kept track of my personal life and household. I had [...]

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The Personal Concierge Starter Kit

The Kit is Complete!

On October 14, 2012 By Cameron

For those who have followed me for a while, you may have noticed that I’ve hinted at a starter kit for over a year! It has been fifteen months in the making and I am thrilled to announce that The Personal Concierge Starter Kit is finally complete!

Because of this big news, [...]

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